Course Summary:

Email is used in business and personal communication with millions of messages sent on a daily basis. This online Short Course will identify the key elements of email etiquette in maintaining open and professional channels of communication in all settings. The course will cover topics including how to construct an email message, adding attachments and hyperlinks, adding a signature block and guidelines on copying others to email correspondence.

Learning Outcomes:

  1. Understand the principles of professional communication when using email
  2. Reflect on the social rules which apply in email correspondence, including CC BCC and signatures
  3. Understand the key elements of email and the tools which can be applied to improve email etiquette.

Assessment:  Online Quiz

Fee:  $25

Duration:  1 hour


CPD Hours:  1

Intakes:  Enrolments are taken throughout the year on a continuous basis.

Study Mode:  Online

Outcomes, Career Opportunities and Occupations:

This course provides Professional Development for a variety of personnel.

Undertaking this course enables students to meet their Continuing Professional Development obligations and industry update requirements in their profession. Upon successful completion of the course, students will be awarded Continuing Professional Development (CPD) hours and a CQUniversity Certificate of Completion.

Course Enquiries:  CPD-Enquiries@cqu.edu.au